@book{Kaiser2005,
  Author = {Marc-Oliver Kaiser},
  Title = {Erfolgsfaktor Kundenzufriedenheit},
  Publisher = {Schmidt Erich Verlag},
  Year = {2004},
  ISBN = {3503078339},
}

@book{Homburg2002,
  Author = {Christian Homburg},
  Title = {Kundenzufriedenheit. Konzepte - Methoden - Erfahrungen},
  Publisher = {Gabler Verlag, Dr. Th.},
  Year = {2002},
  ISBN = {3409437851},
}

@book{Beck2008,
 author = {Bernhard Beck},
 Title = {Volkswirtschaft verstehen},
 Publisher = {Vdf Hochschulverlag AG},
 Year = {2008},
 ISBN = {3728132071},
}

@book{Allweyer2005,
  author = {Thomas Allweyer},
  Title = {Geschäftsprozess-management},
  Publisher = {W3L GmbH},
  Year = {2005},
  ISBN = {3937137114},
}


@book{Schneider2008,
  author = {Gabriel Schneider, Ingrid K. Geiger, Johannes Scheurig},
  Title = {Prozess- und Qualitätsmanagement},
  Publisher = {Compendio Bildungsmedien AG},
  Year = {2008},
  ISBN = {3715593458},
}

@book{Imai1993,
  author = {Massaki Imai},
  title = {Kaizen Management},
  publisher = {Ullstein},
  year = {1993},
  isbn = {3548353320},
}

@book{Hippner2011,
  author = {Hajo Hippner, Beate Hubrich, Klaus D. Wilde (Hrsg.)},
  Title = {Grundlagen des CRM: Strategie, Geschäftsprozesse und IT-Unterstützung (German Edition)},
  Publisher = {Gabler Verlag},
  Year = {2011},
  ISBN = {3834925500},
}

@book{Sesselmann2007,
 author = {Wolfgang Sesselmann},
 Title = {Geschäftsprozessmanagement in der Praxis},
 Publisher = {Hanser Fachbuchverlag},
 Year = {2007},
 ISBN = {3446410023},
}

@book{Thonemann2010,
  author = {Ulrich Thonemann},
  Title = {Operations Management: Konzepte, Methoden und Anwendungen},
  Publisher = {Addison-Wesley Verlag},
  Year = {2010},
  ISBN = {3827373166},
}

@book{Becker2001,
  Author = {Jörg Becker, Martin Kugeler, Michael Rosemann},
  Title = {Prozessmanagement. Ein Leitfaden zur prozessorientierten Organisationsgestaltung.},
  Publisher = {Springer Verlag},
  Year = {2001},
  ISBN = {3540413251},
}

@book{Stahlknecht2004,
 author = {Peter Stahlknecht, Ulrich Hasenkamp},
 title = {Einführung in die Wirtschaftsinformatik (Springer-Lehrbuch) (German Edition)},
 publisher = {Springer},
 year = {2004},
 isbn = {3540011838},
}

@book{Janisch2011,
  author = {Sonja Janisch, Peter Mader},
  title = {E-Business},
  publisher = {LexisNexis Verlag},
  Year = {2011},
  isbn = {3700740670},
}

@book{Gadatsch2012,
  author = {Andreas Gadatsch},
  title = {Grundkurs Geschäftsprozess-Management: Methoden und Werkzeuge für die IT-Praxis: Eine Einführung für Studenten und Praktiker (German Edition)},
  publisher = {Vieweg+Teubner Verlag},
  year = {2012},
  isbn = {3834824275},
}

@book{Davenport1993,
 author = {Thomas H. Davenport},
 title = {Process Innovation: Reengineering Work Through Information Technology},
 publisher = {Harvard Business Review Press},
 year = {1993},
 isbn = {0875843662},
}

@book{Osterloh2003,
 author = {Margit Osterloh},
 title = {Prozessmanagement als Kernkompetenz},
 publisher = {Gabler, Betriebswirt.-Vlg},
 year = {2003},
 isbn = {3409437886},
}

@book{Meier2012,
 author = {Andreas Meier, Henrik Stormer},
 title = {eBusiness \& eCommerce: Management der digitalen Wertschöpfungskette (German Edition)},
 publisher = {Springer},
 year = {2012},
 ISBN = {364229801X},
}

@book{Heine2011,
 author = {Gerrit Heinemann},
 title = {Der neue Online-Handel: Erfolgsfaktoren und Best Practices (German Edition)},
 publisher = {Gabler Verlag},
 year = {2011},
 isbn = {3834933309},
}

@book{Koll2013,
 author = {Tobias Kollmann},
 title = {E-Business: Grundlagen elektronischer Geschäftsprozesse in der Net Economy (German Edition)},
 publisher = {Springer Gabler},
 year = {2013},
 isbn = {365802383X},
}



@inproceedings{Bast12,
author = {Bast, Hannah and B\"{a}urle, Florian and Buchhold, Bj\"{o}rn and Haussmann, Elmar},
title = {A case for semantic full-text search},
booktitle = {Proceedings of the 1st Joint International Workshop on Entity-Oriented and Semantic Search},
series = {JIWES '12},
year = {2012},
isbn = {978-1-4503-1601-9},
location = {Portland, Oregon},
pages = {4:1--4:3},
articleno = {4},
numpages = {3},
url = {http://doi.acm.org/10.1145/2379307.2379311},
doi = {10.1145/2379307.2379311},
acmid = {2379311},
publisher = {ACM},
address = {New York, NY, USA},
}

@book{Dude84,
 Author = {Duden},
 Title = {Der Duden in 12 Bänden: 1 - Die Deutsche Rechtschreibung (German Edition)},
 Publisher = {Bibliographisches Institut \& FA Brockhaus AG},
 Year = {1984},
 ISBN = {3411040157},
}

@book{Kowa10,
 Author = {Gerald Kowalski},
 Title = {Information Retrieval Architecture and Algorithms},
 Publisher = {Springer},
 Year = {2010},
 ISBN = {1441977155},
}

@book{McCa10,
 Author = {Michael McCandless and Erik Hatcher and Otis Gospodnetic},
 Title = {Lucene in Action, Second Edition: Covers Apache Lucene 3.0},
 Publisher = {Manning Publications},
 Year = {2010},
 ISBN = {1933988177},
}

@inproceedings{Wigh12,
 author = {Wightman, Doug and Ye, Zi and Brandt, Joel and Vertegaal, Roel},
 title = {SnipMatch: using source code context to enhance snippet retrieval and parameterization},
 booktitle = {Proceedings of the 25th annual ACM symposium on User interface software and technology},
 series = {UIST '12},
 year = {2012},
 isbn = {978-1-4503-1580-7},
 location = {Cambridge, Massachusetts, USA},
 pages = {219--228},
 numpages = {10},
 url = {http://doi.acm.org/10.1145/2380116.2380145},
 doi = {10.1145/2380116.2380145},
 acmid = {2380145},
 publisher = {ACM},
 address = {New York, NY, USA},
 keywords = {example-centric development, natural language processing, prototyping},
} 

@book{Eick11,
 Author = {André Eickler Alfons Kemper},
 Title = {Datenbanksysteme},
 Publisher = {Oldenbourg Wissensch.Vlg},
 Year = {2011},
 ISBN = {3486598341},
 }


@book{Loeg09,
 Author = {Jon Loeliger},
 Title = {Versionskontrolle mit Git},
 Publisher = {O'Reilly Vlg. GmbH \& Co.},
 Year = {2009},
 ISBN = {389721945X},

}

@book{Vesp04,
 Author = {Jennifer Vesperman},
 Title = {CVS},
 Publisher = {O'Reilly Vlg. GmbH \& Co.},
 Year = {2004},
 ISBN = {3897213699},
}

@inproceedings{Liu06,
author = {Liu, Fang and Yu, Clement and Meng, Weiyi and Chowdhury, Abdur},
title = {Effective keyword search in relational databases},
booktitle = {Proceedings of the 2006 ACM SIGMOD international conference on Management of data},
series = {SIGMOD '06},
year = {2006},
isbn = {1-59593-434-0},
location = {Chicago, IL, USA},
pages = {563--574},
numpages = {12},
url = {http://doi.acm.org/10.1145/1142473.1142536},
doi = {10.1145/1142473.1142536},
acmid = {1142536},
publisher = {ACM},
address = {New York, NY, USA},
keywords = {effectiveness, information retrieval (IR), keyword search, relational database, term weighting},
}


@book{Konr09,
 title={Volltextsuche im Kontext relationaler Datenbanken am Beispiel einer systeminternen DBMS- Komponente von MySQL},
 author={Konrad, R.},
 isbn={9783640488094},
 url={http://books.google.at/books?id=NOk8jx8tstkC},
 year={2009},
 publisher={GRIN Verlag}

}


@unpublished{Apac13, 
  title = 	"Apache Slr",
  author =	"Apache Software Foundation", 
  note = 	"[accessed: May 5. 2013]",
  year = 	"2013",
  URL = 	"http://lucene.apache.org/solr/"  
}

@article{Nava07,
author = {Navarro, Gonzalo and M\"{a}kinen, Veli},
title = {Compressed full-text indexes},
journal = {ACM Comput. Surv.},
issue_date = {2007},
volume = {39},
number = {1},
month = apr,
year = {2007},
issn = {0360-0300},
articleno = {2},
url = {http://doi.acm.org/10.1145/1216370.1216372},
doi = {10.1145/1216370.1216372},
acmid = {1216372},
publisher = {ACM},
address = {New York, NY, USA},
keywords = {Text indexing, entropy, text compression},
}

@BOOK{Lang77,
    AUTHOR = {Langenscheidt, Redaktion von},
    YEAR = {1977},
    TITLE = {Langenscheidt Österreichisches Englisch-Wörterbuch - Englisch - Deutsch / Deutsch - Englisch},
    EDITION = {Sonderausgabe für österreichische Schulen},
    ISBN = {3-468-07123-X},
    PUBLISHER = {Langenscheidt Publishing Grp},
    ADDRESS = {Berlin und München},

}
@inproceedings{Zeng12,
 author = {Zeng, Zhong and Bao, Zhifeng and Ling, Tok Wang and Lee, Mong Li},
 title = {iSearch: an interpretation based framework for keyword search in relational databases},
 booktitle = {Proceedings of the Third International Workshop on Keyword Search on Structured Data},
 series = {KEYS '12},
 year = {2012},
 isbn = {978-1-4503-1198-4},
 location = {Scottsdale, Arizona},
 pages = {3--10},
 numpages = {8},
 url = {http://doi.acm.org/10.1145/2254736.2254741},
 doi = {10.1145/2254736.2254741},
 acmid = {2254741},
 publisher = {ACM},
 address = {New York, NY, USA},
}

@article{Bast13,
year={2013},
issn={0170-6012},
journal={Informatik-Spektrum},
volume={36},
number={2},
doi={10.1007/s00287-013-0678-z},
title={Semantische Suche},
url={http://dx.doi.org/10.1007/s00287-013-0678-z},
publisher={Springer-Verlag},
author={Bast, Hannah},
pages={136-143},
language={German}

}

@article{Ratprasartporn:2009:CLD:1541533.1541537,
 author = {Ratprasartporn, Nattakarn and Po, Jonathan and Cakmak, Ali and Bani-Ahmad, Sulieman and Ozsoyoglu, Gultekin},
 title = {Context-based literature digital collection search},
 journal = {The VLDB Journal},
 issue_date = {January   2009},
 volume = {18},
 number = {1},
 month = jan,
 year = {2009},
 issn = {1066-8888},
 pages = {277--301},
 numpages = {25},
 url = {http://dx.doi.org/10.1007/s00778-008-0099-9},
 doi = {10.1007/s00778-008-0099-9},
 acmid = {1541537},
 publisher = {Springer-Verlag New York, Inc.},
 address = {Secaucus, NJ, USA},
 keywords = {Context score, Context-based search, Digital collections, Ontology, Ranking},
}

@inproceedings{Liu:2006:EKS:1142473.1142536,
 author = {Liu, Fang and Yu, Clement and Meng, Weiyi and Chowdhury, Abdur},
 title = {Effective keyword search in relational databases},
 booktitle = {Proceedings of the 2006 ACM SIGMOD international conference on Management of data},
 series = {SIGMOD '06},
 year = {2006},
 isbn = {1-59593-434-0},
 location = {Chicago, IL, USA},
 pages = {563--574},
 numpages = {12},
 url = {http://doi.acm.org/10.1145/1142473.1142536},
 doi = {10.1145/1142473.1142536},
 acmid = {1142536},
 publisher = {ACM},
 address = {New York, NY, USA},
 keywords = {effectiveness, information retrieval (IR), keyword search, relational database, term weighting},
}



@article{Mishne:2012:TSC:2398857.2384689,
 title = {Typestate-based semantic code search over partial programs},
 author = {Mishne, Alon and Shoham, Sharon and Yahav, Eran},
 journal = {SIGPLAN Not.},
 issue_date = {October 2012},
 volume = {47},
 number = {10},
 month = oct,
 year = {2012},
 issn = {0362-1340},
 pages = {997--1016},
 numpages = {20},
 url = {http://doi.acm.org/10.1145/2398857.2384689},
 doi = {10.1145/2398857.2384689},
 acmid = {2384689},
 publisher = {ACM},
 address = {New York, NY, USA},
 keywords = {code search engine, ranking code samples, specification mining, static analysis, typestate},
}

@book{Scot09,
  title = {Pro Git},
  author = {Scott Chacon},
  isbn = {1430218339},
  year = {2009},
  publisher = {Apress},
}

@book{Somm07,
  title={Software Engineering},
  author={Sommerville, I.},
  isbn={9783827372574},
  series={Pearson Studium},
  year={2007},
  publisher={Pearson Studium}
}

@book{Comp05,
  title = {Computer-Lexikon 2005},
  isbn = {3860630768},
  year = {2004},
  publisher = {Microsoft GmbH},
}


@book{Snee10,
  title={Software in Zahlen: Die Vermessung von Applikationen},
  author={Sneed, H.M. and Seidl, R. and Baumgartner, M.},
  isbn={9783446421752},
  year={2010},
  publisher={Hanser}
}

@book{Schm83,
  title={Software - Qualit{\"a}tssicherung. Testen im Software - Lebenszyklus.},
  author={Schmitz, P. and Bons, H. and van Megen, R.},
  isbn={9783528135928},
  series={Programm Angewandte Informatik},
  year={1983},
  publisher={Vieweg Friedr. + Sohn Ver}
}

@PhdThesis{Baum10,
  title = 	 {Code Snippets},
  author = 	 {Baumruck, R.},
  school = 	 {FH-JOANNEUM},
  type = 	{Bachelorarbeit},
  year = 	 {2010},
}

@PhdThesis{Breg11,
  title = 	 {Konzeptionierung und Umsetzung einer Code Snippets WebApplikation mit Git Backend},
  author = 	 {Bregenzer, G.},
  school = 	 {FH-JOANNEUM },
  type = 	{Bachelorarbeit},
  year = 	 {2011}
}


@unpublished{Subversion, 
  title = 	"Version Contol with Subversion - For Subversion 1.7",
  author =	"Collins-Sussman, Fitzpatrick, Pilato", 
  note = 	"[accessed: Oktober 27. 2012]",
  year = 	"2011",
  URL = 	"http://svnbook.red-bean.com/en/1.7/svn-book.pdf"  
}



@unpublished{def:DIN,
   title = "J2EE - Wikipedia",
   author = "Wikipedia.de",   
   note = "[accessed: Oktober 27. 2012]", 
   year = "2012",
   URL = "http://de.m.wikipedia.org/wiki/Java_Platform,_Enterprise_Edition#section_5"
}

@unpublished{Suns13,
  author =       "Sunspot",
  note  = "[accessed: Juni 30. 2013]",
  title =        "Sunspot",
  year =         "2013",
  URL = "http://sunspot.github.io/sunspot/docs/"  
}

@unpublished{Elas13,
  author =       "Elasticserach",
  note  = "[accessed: Juni 30. 2013]", 
  title =        "Elasticserach",
  year =         "2013",
  URL = "http://www.elasticsearch.org/"  
}

@Book{JSF_20101108,
  author =       "Ed Burns, Roger Kitain",
  title =        "Java Server Faces Specification, Version 2.1",
  publisher =    "Oracle America, Inc.",
  address =      "500 Oracle Parkway, Redwood City, CA 94065, USA",
  year =         "2010",
}


@Book{OracleApexBuilderGuide,
  author =       "Terri Jennings, Drue Swadener",
  title =        "Oracle Application Express Application Builder User´s Guide, Release 4.1",
  publisher =    "Oracle America, Inc.",
  address =      "500 Oracle Parkway, Redwood City, CA 94065, USA",
  year =         "2012",
}


@Book{OracleApexEndUsersGuide,
  author =       "Terri Jennings",
  title =        "Oracle Application Express End User´s Guide, Release 4.1",
  publisher =    "Oracle America, Inc.",
  address =      "500 Oracle Parkway, Redwood City, CA 94065, USA",
  year =         "2012",
}



@Book{BookOfVaadin,
  author =       "Marko Grönroos",
  title =        "Book of Vaadin, 4th Edition",
  publisher =    "Vaadin Ltd",
  address =      "Ruukinkatu 2-4, FI-20540 Turku, Finland",
  year =         "2012",
}




@unpublished{InstallVaadinPlugin,
  author =       "Vaadin",
  note  = "[accessed: August 1. 2012]",
  title =        "Vaadin Plug-in for Eclipse",
  year =         "2012",
  URL = "https://vaadin.com/eclipse"  
}



@unpublished{VaadinDemo1,
  author =       "Vaadin",
  note  = "[accessed: August 1. 2012]", 
  title =        "Vaadin Sampler",
  year =         "2012",
  URL = "http://demo.vaadin.com/sampler"  
}


@unpublished{VaadinDemo2,
  author =       "Vaadin",
  note  = "[accessed: August 1. 2012]", 
  title =        "Pop-up date selection",
  year =         "2012",
  URL = "http://demo.vaadin.com/sampler#DatePopup"  
}


@unpublished{def:JSON,
   author = "Wikipedia",   
   note = "[accessed: August 1. 2012]",
   title = "Javascript Object Notation",
   year = "2012",
   URL = "http://de.wikipedia.org/wiki/JavaScript_Object_Notation"
}



@unpublished{gwt-overview,
   author = "Google.com",   
   note = "[accessed: August 3. 2012]",
   title = "Google Web Toolkit Overview",
   year = "2012",
   URL = "https://developers.google.com/web-toolkit/overview"
}




@unpublished{emf-intro,
   author = "Eclipse.org",   
   note = "[accessed: August 3. 2012]", 
   title = "Eclipse Modeling Framework - Introduction",
   year = "2012",
   URL = "http://www.eclipse.org/modeling/emf/"
}



@unpublished{def:CRUD,
   author = "Wikipedia.de",   
   note = "[accessed: August 3. 2012]", 
   title = "CRUD - Wikipedia",
   year = "2012",
   URL = "http://de.wikipedia.org/wiki/CRUD"
}



@unpublished{ServletWikipedia,
   author = "Wikipedia.de",   
   note = "[accessed: August 5. 2012]",
   title = "Servlet - Wikipedia",
   year = "2012",
   URL = "http://de.wikipedia.org/wiki/Servlet"
}



@unpublished{def:JavaSwing,
   author = "Wikipedia.de",   
   note = "[accessed: August 5. 2012]", 
   title = "Swing(Java - Wikipedia",
   year = "2012",
   URL = "http://de.wikipedia.org/wiki/Swing_(Java)"
}



% Als Quelle wurde Wikipedia.de und NICHT "http://java.sun.com/j2ee/overview.html" verwendet da der Autor der Meinung ist
% dass was J2EE ist auf Wikipedia.de mit Nachdruck viel besser und eingehender erklärt ist als auf der Webseite der ehemaligen 
% Firma welche für J2EE verantwortlich zeichnete.
@unpublished{def:J2EE,
   author = "Wikipedia.de",   
   note = "[accessed: August 3. 2012]", 
   title = "J2EE - Wikipedia",
   year = "2012",
   URL = "http://de.m.wikipedia.org/wiki/Java_Platform,_Enterprise_Edition#section_5"
}




@unpublished{def:Webentwicklung,
   author = "Wikipedia.de",   
   note = "[accessed: August 3. 2012]", 
   title = "Webengineering - Wikipedia",
   year = "2012",
   URL = "http://de.wikipedia.org/wiki/Web_Engineering"
}



@unpublished{def:DB,
   author = "Wikipedia.de",   
   note = "[accessed: August 3. 2012]", 
   title = "Datenbank - Wikipedia",
   year = "2012",
   URL = "http://de.wikipedia.org/wiki/Datenbank"
}



@unpublished{def:MS_Word,
   author = "Wikipedia.de",   
   note = "[accessed: August 3. 2012]", 
   title = "Microsoft Word - Wikipedia",
   year = "2012",
   URL = "http://de.wikipedia.org/wiki/MS_Word"
}


@unpublished{def:ER-Diagramm,
   author = "Wikipedia.de",   
   note = "[accessed: August 3. 2012]", 
   title = "Entity-Relationship-Model - Wikipedia",
   year = "2012",
   URL = "http://de.wikipedia.org/wiki/ER-Diagramm#ER-Diagramme"
}


@unpublished{def:Geschaeftslogik,
   author = "Wikipedia.de",   
   note = "[accessed: August 4. 2012]",
   title = "Geschäftslogik - Wikipedia",
   year = "2012",
   URL = "http://de.wikipedia.org/wiki/Geschäftslogik"
}



@unpublished{def:HTML-Original!!!,
   author = "Tim Berners-Lee",   
   note = "[accessed: August 3. 2012]", 
   title = "The original proposal of the WWW, HTMLized",
   year = "1998",
   URL = "http://www.w3.org/History/1989/proposal.html"
}


@unpublished{def:HTML,
   author = "Dave Raggett",   
   note = "[accessed: August 3. 2012]", 
   title = "Dave Raggett's Introduction to HTML",
   year = "2005",
   URL = "http://www.w3.org/MarkUp/Guide/"
}



@unpublished{SQLInjection,
   author = "Wikipedia.de",   
   note = "[accessed: August 4. 2012]", 
   title = "SQL-Injection - Wikipedia",
   year = "2012",
   URL = "http://de.wikipedia.org/wiki/SQL-Injection"
}



@unpublished{AJAX,
   author = "Wikipedia.de",   
   note = "[accessed: August 4. 2012]",
   title = "Ajax (Programmierung) - Wikipedia",
   year = "2012",
   URL = "http://de.wikipedia.org/wiki/Ajax_(Programmierung)"
}



@Book{Gamma95,
  author =       "Erich Gamma and Richard Helm and Ralph Johnson and
                 John Vlissides",
  title =        "Design Patterns",
  publisher =    "Addison Wesly",
  address =      "Reading, MA",
  year =         "1995",
  keywords =     "olit-oose design-patterns reuse book scglib sclit",
  ISBN =         "0-201-63361-2-(3)",
}



@Book{EMFBook,
  author =       "Dave Steinberg, Frank Budinsky, Marcelo Paternostro, Ed Merks",
  title =        "Design Patterns",
  publisher =    "Addison Wesly",
  address =      "Reading, MA",
  year =         "2008",
  keywords =     "EMF-Eclipse Modeling Framework",
  ISBN =         "0-321-33188-5",
}

